Refund Policy

Red Earth Restaurant Pty Ltd · SkyCity Adelaide, 125 North Terrace, Adelaide SA 5000

1. Reservation deposits and authorisations

Card authorisations taken for parties of six or more and for Chef's Table bookings are held, not charged. They release in full when your party attends, or when you cancel at least 48 hours before the reservation. Inside 48 hours or on a no-show, the hold converts to a gift voucher of equal value — you lose nothing, you simply spend it later.

2. Event tickets

Tickets to dinners, tastings, masterclasses and seasonal events are refundable in full up to seven days before the event date. Inside seven days they convert to credit for a future event, and they remain transferable to another guest at any time by telling us the new name.

3. Private functions

Function deposits are refundable on this schedule: more than 60 days out, full refund; 30–60 days, 50% refund or full credit; inside 30 days, credit only. Rescheduling to a new date within twelve months carries the deposit across unchanged at no penalty.

4. Gift vouchers

Unused vouchers may be refunded to the original purchaser within 14 days of purchase. After that they remain valid for their full 36-month term and transferable to anyone — but cannot be redeemed for cash except where the law requires.

5. Service issues on the night

If something on the night is not right, tell us at the table and we fix it — recook, replace or remove the item. Where a genuine service failure can't be fixed on the spot, the manager on duty can comp items or issue credit. Australian Consumer Law guarantees apply in full to everything we supply.

6. How to request a refund

Email [email protected] marked 'Refund', call +61 8 8218 4244, or use the contacts page form. Refunds to cards process within 3–5 business days; credits and vouchers issue by email the same day we approve them.

The principle behind the paperwork

Money paid for a night that never happens becomes credit toward a night that does. We think that is fair — and it is why late cancellations almost always come back as guests.

Questions

Talk to us about this document

Anything unclear, or you'd like a copy in another format — reach the team via the contacts page, by email at [email protected], or on +61 8 8218 4244.